Refund and Return Policy
You have 30 days from receiving your order to start a return. Write to us at support@essentialbagcare.com.
Conditions for a return
For us to accept a return, the item must:
- be in the same condition as when it was delivered,
- be unworn and unused,
- still have all its tags,
- be in its original packaging,
- come back with the receipt or proof of purchase.
Damaged or wrong items
Please check your order right after delivery. If something is faulty, damaged or was sent by mistake, get in touch straight away — we will sort it out for you.
Items that cannot be returned
The following are excluded from returns:
- personalized items, for example with an engraving,
- personal care items,
- perishable goods,
- hazardous goods, flammable liquids and gases.
If you are not sure about your item, just ask us first. Gift cards cannot be returned.
Exchanges
The fastest way is this: send the item you have back, and as soon as the return is accepted, order the item you want.
Right of withdrawal in the European Union
For deliveries inside the European Union you can withdraw from or return your order within 14 days without giving a reason. The same conditions as above apply: unused, with tags, in the original packaging and with proof of purchase.
Refunds
Once your return has reached us and been checked, we will tell you whether the refund has been approved. If it has, we refund your original payment method automatically, normally within 10 business days. For payments that have already been processed, a small handling fee may apply for non-refundable transaction costs. Please also bear in mind that your bank or card issuer needs extra time before the credit shows up.
If more than 15 business days have passed since the approval, please contact us at support@essentialbagcare.com.